Banking Insights

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Blog: Four critical ways banks can be tech leaders, not followers

There are four critical areas FI's should focus on post-pandemic and determine what technology investments will provide adequate ROI. It's not about how advanced or impressive your technology is, but whether your customers and branch employees are cared for and collectively benefiting from it.

Blog: What Does Self-Service Look like in the “New Normal?”

The crisis has had a major impact on the way people pay and bank. Financial institutions (FIs) have needed to react quickly to offer banking services across their network of touchpoints, engage appropriately with clients and staff and at the same time keep operating in an efficient manner. Let's look at some potential realities in the "new normal," in the short term, near mid-term, and long-term within the banking industry.

Blog: Are today’s banking experiences ‘human’ enough?

New customer journeys and digital offerings should be influenced by more than just technology. To keep up with rising expectations, financial service providers must deliver the right product seamlessly and consistently through the right mixture of technology, and crucially, people.

Blog: How To Deliver Meaningful, Personalized Financial Interactions

Consumers want their primary financial institution to know about their personal financial goals, lifestyle, major life events, etc. in order to receive more tailored advice and offers. That’s why today, we must view consumers and their needs as a segment of one. Read more in our blog.

Blog: Knowledge is Power: When Interest Rates Rise, What’s Your Cash Plan?

How can you manage the cost of keeping ATMs full when interest rates go up? Cash cycle optimization software is a solution.

Blog: The Important Supporting Role of “Disputive” Technology

Disputive technologies like Diebold Nixdorf’s CS 2020 play a critical role in financial institutions’ evolution to meet the changing needs of consumers.

Blog: All About The Experience: The Future of Consumer Banking in the Middle East

Banks must embrace digitalization and integration of channels and transactions to deliver true omnichannel consumer experiences to remain relevant.

Blog: Death By Deposits

High-volume, low-value transactions offer challenges, but also opportunities to retail bankers. Tackle the issue correctly, and you accomplish one of the key goals of branch transformation: cost control.

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